FAQs
These Frequently Asked Questions (FAQ's) may help you when booking your conference ticket, accommodation and other queries that pop up along the way.
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Delegates can register to attend the 2024 SAFCA Conference by visiting the Conference Registration page.
If you are a partner, speaker or presenter, with the cost of the ticket included in your package, please contact alex@safca.org.au for links to your registration page (these will be available from July/August 2024).
By booking a ticket via the Conference Registration page before 25 September 2024. After this, the prices will increase.
Yes, the table above shows that SAFCA members, employed, seeking employment, students or volunteers are charged less than non-members (i.e. other not for profit, industry or regulator staff).
Yes. If you do not receive your email confirmation within 24 hours, please check your email spam folder and then contact safca@safca.org.au.
This email can also act as your tax invoice for paying via direct deposit or seeking reimbursement from your employer.
Yes, the price is all inclusive of GST and fees. You tax invoice (email) will breakdown the GST amounts.
Registration will close a week prior to the conference. Please ensure you have a ticket booked by Monday 4 November 2024.
Yes, you have an option to either buy a ticket for Tuesday or Wednesday, or both days.
No, we do not offer group discounts. For ease of booking teams however, we do allow multiple bookings (up to 20 per order) via our Conference Registration page.
Yes, hot drinks, morning tea, lunch and afternoon tea will be included for both days of the conference.
If you have any dietary requirements, please make sure you list them as you register.
If you are attending on Tuesday 12 November, you can also join us for the Networking Event. It will be held directly after the end of Day 1. Please indicate on your registration if you are attending so we can cater for you.
If you have special or accessibly need please let us know when registering.
We will be able to accommodate some special seating requests, and will be flexible to accommodate your needs. If your request requires a bit more understanding by us, we will give you a call or email to talk about it, to see how we can help.
This year, for the first time, we will have the Sunflower Lanyards available or people with hidden disability. If you require one, please note on your conference registration or email safca@safca.org.au.
We do not have a specific category for media. Please contact alex@safca.org.au with your request.
No you do not have to be a SAFCA member to attend, the SAFCA Conference aims to provide professional development and networking opportunities for financial counsellors, financial capability workers, financial counselling agency managers and other roles affiliated to financial counselling in South Australia and the Northern Territory. Together with these roles, we welcome not for profit workers, community organisations and industry stakeholders. In past conferences we have had feedback that the content of the conference is helpful for a range of stakeholders. If you are not a SAFCA member, you will be paying either not-for-profit or industry rates (see fee table at the top of the FAQs).
You are welcome to sign up as a member prior to our conference, if you are eligible, to gain both benefits of annual SAFCA membership (July-June) and discounted conference pricing. You must be eligible for SAFCA membership – check SAFCA’s Become a member webpage.
Yes, your options are:
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· Change your ticket name – as long as the person replacing you shares the same membership/industry category as you, there will be no change.
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· Cancel your ticket – our conference refund statement is as follows:
o 80% refund for up to 14 days prior to the conference;
o 50% refund for 7-14 days prior to the conference; and
o 0% refund for less than 7 days’ notice.
You can pay using a credit card, or request an invoice for your organisation to pay.
When processing your registration, choose invoice as your payment option, and an invoice sent to your email. Please send this onto your finance officer/team to pay.
We request that all outstanding invoices are paid by 7 days prior to the conference, or these tickets will be cancelled.
Yes, the email will be sent to the registered participant (or if booking in a group, the first person registered) and include a tax invoice showing amounts paid.
If you registered quite early, the breakouts were listed as Technical, Ethics and Skills – the three categories for financial counsellors Continuing Professional Development (CPD). All registered and prospective attendees will be informed when the full breakout details are released, and you can change your breakout choices at any time up until the conference.
You are eligible for 6 points in total, 2 for the plenary, and 2 for each breakout.
Check the CDP table on our Members Login website if you’d like to know more.
This website will be updated with the schedule, speakers, partners and more as the conference is planned, and details are confirmed.
The schedule and speakers should be available at least four weeks prior, with partners added as they sign on.
Your registration is also linked to an app call Ignite. Closer to the conference, you can download the app and see the details of the conference, plus updates your dietary, accessablity needs or breakout preferences. We will let all delegates know when the app is released and ready for download.
Adelaide International Airport will be your destination if flying, The Adelaide Oval and Adelaide CBD is a short ride on public transport or taxi/rideshare.
Yes, please contact safca@safca.org.au for the link for 15% of the advertised rate for accommodation.
No, the cost of the hotel accommodation and travel is not included in the registration fee.
The dress code at our face to face events and conferences is smart or business casual. The conference rooms may get chilly, so bring layers for your comfort.
Yes – we listened to your feedback and have tried to include more opportunities for networking and meetings with peers, friends and industry partners. The meal breaks have been extended to give you another 45 minutes each day.
Added to this, we will be hosting the Networking Event at the end of Day 1 in the same venue as the conference, allowing all delegates to have a drink and light bite together.
The SAFCA Awards will be presented and awarded within the conference schedule on Day 1.
SAFCA welcomes Conference Partners from industry, community and the not-for-profit sector. Our long-standing partners include water and energy utilities, community legal centers, banks, registered training organisations and debt collection agencies. Please download the Conference Prospectus and the Partner Application Form.
Please email alex@safca.org.au to enquire about and apply for Conference Partnership